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Direct Email

hello@purvault.com

We respond to every message within 24 hours, Monday through Friday. For urgent order issues, include your order number in the subject line.

Other Inquiries

Press & Media Visit our Press page for media inquiries and brand assets
Registry Support Visit our Registry page for help adding PurVault to your list
Returns & Orders 30-day returns, no questions. Email hello@purvault.com with your order number

Frequently Asked

Questions & Answers

The patented seal is a precision-engineered silicone gasket that engages mechanically every time the lid closes. Unlike other pails that rely on the bag itself to contain odor, PurVault's seal closes the chamber — so no odor can escape regardless of how full the bag is.
No. PurVault works with standard 13-gallon kitchen bags — the ones you already buy. We deliberately engineered around bag lock-in because proprietary refill systems are a cost trap. Any major brand works perfectly.
Chamber One receives each diaper when you deposit it. As the lid closes, the mechanism wraps and drops the diaper into Chamber Two, which is the sealed storage area. This means the opening is never directly connected to the stored waste — odor containment is structural, not chemical.
Every 3–4 months under normal use (approximately one newborn's diaper output). We offer a filter subscription at $15 per 3-pack — about $5/month — so you never run out. Replacement takes 10 seconds.
Yes. All materials are BPA-free, phthalate-free, and formaldehyde-free. We are pursuing GREENGUARD Gold certification — one of the most rigorous indoor air quality standards in the world. The silicone gasket uses medical-grade material with no off-gassing.
30 days, no questions. If you don't love it, email hello@purvault.com and we'll arrange a prepaid return label and full refund. We stand behind the product completely.
Our checkout is in final testing. Join our early access list via the cart icon and you'll be first to know — along with an exclusive early access discount.
Yes — visit our Registry page for step-by-step instructions on adding PurVault to Babylist, The Bump, and Amazon Baby Registry.
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